CHANGE REQUEST
Select the type of change you need to make from the topics below and we'll provide you with guidance. For the security of your account, change requests cannot be accepted over the phone or through text messages. Certain changes require formal documentation in addition to submitting the change request form.
WHAT TYPE OF CHANGE DO YOU NEED?
ACCOUNT CLOSURE
ACCOUNT CLOSURE
ACCOUNT CLOSURE
ADDRESS
ACCOUNT CLOSURE
ACCOUNT CLOSURE
BANK ACCOUNT
ACCOUNT CLOSURE
BUSINESS NAME
BUSINESS NAME
CORPORATE STRUCTURE
BUSINESS NAME
CORPORATE STRUCTURE
CORPORATE STRUCTURE
CORPORATE STRUCTURE
EIN (TAX ID)
CORPORATE STRUCTURE
CORPORATE STRUCTURE
OWNER / OFFICER
OWNER / OFFICER
OWNER / OFFICER
PHONE NUMBER
OWNER / OFFICER
OWNER / OFFICER
OTHER
OWNER / OFFICER
OTHER
ACCOUNT CLOSURE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
No. Velocity Processing believes in relationships. We do not have contracts or early termination fees. You may close your merchant account at any time and for any reason.
Submit the change request form below. A digital copy of the form will be sent to the email address provided.
No. Only the Change Request form can be used to submit the closure request as there are certain disclosures that must be electronically agreed upon.
No. For security purposes, Authorize Net does not allow third parties to close accounts. You can submit an account closure request through your Authorize Net gateway interface, or you can call Authorize Net support at 877-447-3938.
Yes. All account closure forms must be submitted no later than 5:00 PM EST on the 20th of the month. Closure forms received after this cutoff time will take effect the following month.
No. All settled transactions will be funded in accordance with your merchant account agreement.
Payments due to the card brands (Visa, Mastercard, American, and Discover) are debited from your bank account on the first business day following the month of processing. For example, fees due for January processing would occur on the first business day of February.
In accordance with your merchant account agreement and the regulations of the card brands (Visa, Mastercard, American Express, and Discover), you are responsible for chargebacks after the merchant account has been closed.
No. All merchant accounts have recurring monthly fees regardless of processing. These fees cover fixed costs associated with keeping the account registered with Elavon and the card brands (Visa, Mastercard, American Express, and Discover).
ADDRESS CHANGE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
There are two (2) steps required to update the legal address associated with your merchant account. First, submit the change request form below. A digital copy of the form will be sent to the email address provided. Second, upload an updated copy of IRS Form W9.
There are two (2) steps required to update the physical address associated with your merchant account. First, complete an updated copy of IRS Form W9. Second, submit the change request form below and upload the IRS Form W9. A digital copy of the form will be sent to the email address provided.
Submit the change request form below. A digital copy of the form will be sent to the email address provided. The IRS Form W9 is not required.
Submit the change request form below. A digital copy of the form will be sent to the email address provided. The IRS Form W9 is not required.
BANK ACCOUNT CHANGE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
To update your bank account, the US DDA Change Form v1-9-2020 is required. The form can be found in the Downloads section below.
No. For security purposes, Authorize Net does not allow third parties to update banking information. You can update the banking information directly through the gateway interface, or call the Authorize Net support team for additional guidance at 877-447-3938.
Call the Velocity Processing office at 305-917-7000. We can temporarily hold your deposits until the new bank account has been updated in our system. Often times, your bank will automatically route the deposits to your new account as long as you are using the same bank.
VIDEO : BANK ACCOUNT CHANGE
BUSINESS NAME CHANGE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
To update your business name, the DBA DDA US ENGLISH Form v05-2019 is required. Complete all sections in the document except sections 4 and 8. The form can be found in the Downloads section below.
No. For security purposes, Authorize Net does not allow third parties to update account information. You can update the business name directly through the gateway interface, or call the Authorize Net support team for additional guidance at 877-447-3938.
CORPORATE STRUCTURE CHANGE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
There are two (2) steps required to update the corporate structure associated with your merchant account. First, complete an updated copy of IRS Form W9. Second, submit the change request form below and upload the IRS Form W9. A digital copy of the form will be sent to the email address provided. Third, complete all sections of the DBA DDA US ENGLISH Form v05-2019 in the document except sections 4 and 8. The form can be found in the Downloads section below.
No. For security purposes, Authorize Net does not allow third parties to update account information. You can update the business name directly through the gateway interface, or call the Authorize Net support team for additional guidance at 877-447-3938.
EIN (TAX ID) CHANGE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
There are two (2) steps required to update the business EIN (TAX ID) associated with your merchant account. First, complete an updated copy of IRS Form W9. Second, submit the change request form below and upload the IRS Form W9. A digital copy of the form will be sent to the email address provided.
No. For security purposes, Authorize Net does not allow third parties to update account information. You can update the business name directly through the gateway interface, or call the Authorize Net support team for additional guidance at 877-447-3938.
OWNER / OFFICER CHANGE GUIDANCE
Please read all of the information below carefully.
IMPORTANT: FOR ALL ELAVON DOCUMENTS FOUND IN THE DOWNLOAD SECTION BELOW, PLEASE DO NOT SEND THE DOCUMENT TO THE EMAIL ADDRESS LISTED. ALL FORMS SHOULD BE UPLOADED USING THE CHANGE REQUEST FORM BELOW.
There are three (3) steps required to change the owner and/or officer associated with your merchant account. First, complete an updated copy of IRS Form W9. Second, submit the change request form below and upload the IRS Form W9. A digital copy of the form will be sent to the email address provided. Third, complete all sections of the US OWNERSHIP STRUCTURE CHANGE Form v05-2019 in the document except sections 4 and 8. The form can be found in the Downloads section below.
No. For security purposes, Authorize Net does not allow third parties to update account information. You can update the business name directly through the gateway interface, or call the Authorize Net support team for additional guidance at 877-447-3938.
PHONE NUMBER CHANGE GUIDANCE
Please read all of the information below carefully.
Submit the change request form below. A digital copy of the form will be sent to the email address provided. No additional supporting documentation is required.
No. For security purposes, Authorize Net does not allow third parties to update account information. You can update the phone number directly through the gateway interface, or call the Authorize Net support team for additional guidance at 877-447-3938.
OTHER CHANGE GUIDANCE
Please read all of the information below carefully.
That's ok. Submit the change request form below. A digital copy of the form will be sent to the email address provided. Additional supporting documentation may be required.
SUBMIT YOUR CHANGE REQUEST
Velocity Processing is a registered Independent Sales Organization (ISO) / Member Service Provider (MSP) of Elavon, Inc. Georgia, a wholly owned subsidiary of U.S. Bancorp, Minneapolis, MN. Elavon has been processing electronic payments for 37 years and maintains an "A+" rating with the Better Business Bureau.
"Visa", "MasterCard", "American Express", "Discover", "OptBlue", "Apple Pay", "VeriFone", "ARB", "CIM", "PulsePoint", "Global Learning Lab", and "CardX" are trademarks and/or service marks of their respective owners.
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